Quotation of the Day (so far)

In libraries, we’re dealing with a lot of introverts.
— Christina de Castell (Vancouver Public Library) in the session “Building Support for Change & Customer Relationships” at IL2011

Many useful and clever examples offered by the speaker from the Vancouver Library, including how the Vancouver Library managed to reduce the incidents of masturbation (by non-staff people) behind the shelving.  If you were in another track of the conference, you missed out on a session characterized by suggestions and examples applicable to a wide variety of institutions.


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